AIA Order to Bill Dequeue Failed (Doc ID 1067711.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Communications Integration Pack for Order to Billing - Version 2.4 to 2.5 [Release 2.4 to 2.5]
Information in this document applies to any platform.

Symptoms

Environment:
SOA Suite : 10.1.3.4 MLR #5
SOA Database : 11.1
AIA PIP : 2.4
Siebel CRM :8.1

When submitting an order via Siebel to BRM, Error appears just after commit the order in Siebel.

Error:

<PAYLOAD>
<MSG_TEXT>JCA inbound adapter service listener for "AIASystem.Siebel.ProcessSalesOrderFulfillmentSiebelCommsJMSConsumer_RS.Consume_Message" received an alert : ORABPEL-12600
Generic error.
oracle.jms.AQjmsException: JMS-120: Dequeue failed
at oracle.jms.AQjmsError.throwEx(AQjmsError.java:308)
at oracle.jms.AQjmsConsumer.dequeue(AQjmsConsumer.java:2104)
at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:916)
at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:835)
at oracle.jms.AQjmsConsumer.receive(AQjmsConsumer.java:776)
at oracle.tip.adapter.jms.JMS.JMSMessageConsumer.consumeBlockingWithTimeout(JMSMessageConsumer.java:396)
at oracle.tip.adapter.jms.inbound.JmsConsumer.run(JmsConsumer.java:309)
at oracle.j2ee.connector.work.WorkWrapper.runTargetWork(WorkWrapper.java:242)
at oracle.j2ee.connector.work.WorkWrapper.doWork(WorkWrapper.java:215)
at oracle.j2ee.connector.work.WorkWrapper.run(WorkWrapper.java:190)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:825)
at java.lang.Thread.run(Thread.java:595)

[Linked-exception]
java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:401)
at oracle.jms.AQjmsMessage.convertPropertyListToHashtable(AQjmsMessage.java:2377)
at oracle.jms.AQjmsConsumer.dequeue(AQjmsConsumer.java:2012)
at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:916)
at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:835)
at oracle.jms.AQjmsConsumer.receive(AQjmsConsumer.java:776)
at oracle.tip.adapter.jms.JMS.JMSMessageConsumer.consumeBlockingWithTimeout(JMSMessageConsumer.java:396)
at oracle.tip.adapter.jms.inbound.JmsConsumer.run(JmsConsumer.java:309)
at oracle.j2ee.connector.work.WorkWrapper.runTargetWork(WorkWrapper.java:242)
at oracle.j2ee.connector.work.WorkWrapper.doWork(WorkWrapper.java:215)
at oracle.j2ee.connector.work.WorkWrapper.run(WorkWrapper.java:190)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:825)
at java.lang.Thread.run(Thread.java:595)

Cause

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