Customer Api Sends Contact At Address Level in Ebiz As Contact At Account Level in Siebel (Doc ID 1205404.1)

Last updated on MARCH 08, 2017

Applies to:

Siebel CRM Integration Pack for Oracle Order Management: Order to Cash - Version 2.4 to 2.4 [Release 2.4]
Information in this document applies to any platform.

Symptoms

Any contact defined at Customer account address level in E-Business Suite is synchronized as a contact at the Account level in the Siebel side.

You expect that all the contacts at account level to get transferred but you don't want the contacts at address level to do so.

Cause

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