O2B 2.4 : AQJMSexception: JMS-120: Dequeue Failed In AIA 2.4 Environment (Doc ID 1295889.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Communications Integration Pack for Order to Billing - Version 2.4 to 2.4 [Release 2.4]
Information in this document applies to any platform.

Symptoms

SOA Suite 10.1.3.4
SOA Database 10.2.0.5.0 - 64bit
AIA comms PIP 2.4
Siebel CRM 8.1.1 QF1002, 00AW

Dequeue of order from Siebel is failing with NullPointerException

SEVERE: JCA: oracle.jms.AQjmsException: JMS-120: Dequeue failed
oracle.jms.AQjmsException: JMS-120: Dequeue failed
at oracle.jms.AQjmsError.throwEx(AQjmsError.java:308)
at oracle.jms.AQjmsConsumer.dequeue(AQjmsConsumer.java:2104)
at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:916)
at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:835)
at oracle.jms.AQjmsConsumer.receive(AQjmsConsumer.java:776)
at oracle.tip.adapter.jms.JMS.JMSMessageConsumer.consumeBlockingWithTimeout(JMSMessageConsumer.java:397)
at oracle.tip.adapter.jms.inbound.JmsConsumer.run(JmsConsumer.java:316)
at oracle.j2ee.connector.work.WorkWrapper.runTargetWork(WorkWrapper.java:242)
at oracle.j2ee.connector.work.WorkWrapper.doWork(WorkWrapper.java:215)
.....

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an order in Siebel and submit
2. Observe message being enqueued in the AIA queue without any failures being raised
3. NullPointerException appears when the message is dequeued by the respective ESB

Cause

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