O2B 2.4: JMS AQ Issues with Dequeuing for higher load of sales order (Doc ID 1304456.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Communications Integration Pack for Order to Billing - Version 2.4 to 2.5 [Release 2.4 to 2.5]
Information in this document applies to any platform.

Symptoms

On : AIA O2B 2.4 version, AIA Comm PI for Order Mgmnt

In customer environment where they are testing higher load of sales orders coming from Siebel (up to 10k) that some messages, which are in internal AIA queues are not processed.
see sample view from table aia_crtbo_out_qtab. They have similar problem with aq table aia_crtcust_out_qtab as well.

They tried to play with ESB consumer by disabling and enabling consumer through ESB console to "wake" up listeners, however it is not to the ultimate answer to the problem. Although it sometimes helps to "restart" dequeue operation, but it always leaves some messages unprocessed. Even restart of server, is not helping in these cases.

In logs are not shown any obvious errors related to this problem.

They are running AIA Comms 2.4 Order to Bill with all required patches from doc

Some messages are getting stuck in JMS AQs for billing part. namely in those two:
(select Q_NAME, count(*) from aia_crtbo_out_qtab group by q_name)
UNION
(select Q_NAME, count(*) from aia_crtcust_out_qtab group by q_name)

AIA_CRTBO_OUT_JMSQ 1093
AIA_CRTCUST_OUT_JMSQ 64
AQ$_AIA_CRTBO_OUT_QTAB_E 42
AQ$_AIA_CRTCUST_OUT_QTAB_E 21

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms