Unable To Complete The Item Sync Flow Of Product MDM (Doc ID 1313875.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Product Master Data Management Integration Base Pack - Version 2.5 and later
Information in this document applies to any platform.

Symptoms

After publishing the items of PIM they do not sync to any Edge Applications e.g. Ebiz, BRM or Siebel.

Look at the extract of the BPEL raw xml audit the output of the query item ODI service shows there were no items return from this call.

...
<Invoke_ItemService_GetItemInformation_OutputVariable>
  <part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" name="parameters">
    <ns0:ItemQueryOut xmlns:ns0="http://xmlns.oracle.com/apps/ego/item/service">
      <listOfItems xmlns:ns1="http://xmlns.oracle.com/apps/ego/extfwk/service/out" xmlns="">
        <AdditionalInfo>
          <SessionId>4370</SessionId>
          <EntityCount>0</EntityCount>
        </AdditionalInfo>
        <Status></Status>
      </listOfItems>
    </ns0:ItemQueryOut>
  </part>
</Invoke_ItemService_GetItemInformation_OutputVariable>
...

Cause

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