MWM Merges Two Phone Numbers Of The Same Type From CC&B via the Field Work PIP And Rejects the Field Activity

(Doc ID 1467245.1)

Last updated on JULY 10, 2012

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Information in this document applies to any platform.

Symptoms

MWM merges two phone numbers of the same type from CC&B and therefore rejects the Field Activity. If the CCB Person Record has two phone numbers of the same type, when submitting an FA from CC&B to MWM (via FWPIP) the FA is rejected from MWM due to incorrect phone number format.

It is expected that MWM would only map 1 of the phone numbers into the Main phone number.

Cause

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