CustomerCRMODRoutingService Stuck In State Of Running For CRM To EBS Sync (Doc ID 1498551.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Lead to Order Integration Pack for Oracle CRM On Demand and Oracle E-Business Suite - Version 3.1 and later
Information in this document applies to any platform.

Symptoms

On : 3.1 version, Customer Sync

ACTUAL BEHAVIOR
---------------
An Account that will sync fine from EBS to CRM, but then when I make a change to it in CRM that kicks off a sync to EBS, the only thing that happens is an instance of CustomerCRMODRoutingService is kicked off and it just sits in a status of Running.
It doesn't launch any other processes to complete the update to EBS.

EXPECTED BEHAVIOR
-----------------------
Expect the instance of CustomerCRMODRoutingService to end up completed.

Cause

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