Transformation PIN_EVENT_TY_To_ProductInfoChange Result in Empty Message (Doc ID 1505478.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management - Version 11.1 to 11.3 [Release 11.1 to 11.3]
Information in this document applies to any platform.

Symptoms

On : 11.1 to 11.3 version, AIA Comm PI for Product Mgmnt

ACTUAL BEHAVIOR
---------------
When products and discounts are created in BRM, the creation message is sent to the AQ queue. the composite (SyncProductInfoChangeBRMAQ or SyncDiscountInfoChangeBRMAQ) reads the message from this queue then composites transform the message in BRM pattern to AIA pattern using the XSL file: PIN_EVENT_TY_To_DiscountInfoChange.xsl or PIN_EVENT_TY_To_ProductInfoChange.xsl in order to send this message the composites SyncDiscountBRMCommsReqABCSImpl or SyncProductBRMCommsReqABCSImpl respectively.

We are facing problems during this transformation since the payload of the AIA message (DiscountInfoChange) comes empty:


EXPECTED BEHAVIOR
-----------------------
the AIA message (DiscountInfoChange) should come with the necessary information to complete the creation of the Product/Discount

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create product/discount in BRM
2. check EM console to see if the sync was successful
3. check the audit trail, it shows a empty DiscountInfoChange message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete sync process for products and discounts.

Cause

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