COMMS 11.2 on 126.96.36.199: Downstream Services are not Invoked in the Flow
(Doc ID 1509951.1)
Last updated on FEBRUARY 22, 2019
Applies to:Oracle Communications Integration Pack for Agent Assisted Billing Care - Version 2.0 and later
Oracle Communications Order to Cash Integration Pack for Oracle Communications Order and Service Management - Version 11.2 to 11.2 [Release 11.2]
Information in this document applies to any platform.
SOA and FP 188.8.131.52
Comms Order to Cash / AABC - 11.2 Integration Revision
1. When attempting to submit Sales Order from Siebel, As per implementation guide, the ProcessSalesOrderFulfillmentSiebelCommsReqABCSImpl has to call CommunicationsSalesOrder EBS
BUT, see the following behavior
a. ProcessSalesOrderFulfillmentSiebelCommsReqABCSImpl is shown as INVOKED and COMPLETED, No link to gather the Raw Audit
b. CommunicationsSalesOrder EBS is not being called from the ProcessSalesOrderFulfillmentSiebelCommsReqABCSImpl
2. Interfacing Orders to Create Customer Data in Oracle BRM, As per Implementation Guide, The CommsProcessFulfillmentOrderBillingAccountListEBF extracts the relevant customer data (ProcessBillingAccountListEBM) and routes it to CommsProcessBillingAccountListEBF
BUT, See the Following Behavior
a. CommsProcessFulfillmentOrderBillingAccountListEBF shows as Invoked and The Raw audit shows that it is waiting "On Message" event
Manual Invocation of the Individual services works fine..
Should see the services being invoked as per the Implementation Guide.
1. CommunicationsSalesOrder EBS should be called from ProcessSalesOrderFulfillmentSiebelCommsReqABCSImpl
2. CommsProcessFulfillmentOrderBillingAccountListEBF has to route to CommsProcessBillingAccountListEBF
Due to this issue, users cannot proceed with testing.
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