Service Area Errors Not Sent Back From Fieldwork PIP to CCB When Field Activity Is Not Created In MWM (Doc ID 1512974.1)

Last updated on MARCH 30, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Information in this document applies to any platform.

Symptoms

When a Field Activity is sent from CCB to MWM with an invalid Service Area, MWM throws the respective error message but does not save the activity.

Additionally, CCB does not receive an error from the FWPIP stating that this issue occurred.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms