CreateItemInstance/UpdateItemInstance Not Getting Called (Doc ID 1668854.1)

Last updated on MARCH 08, 2017

Applies to:

Siebel CRM Integration Pack for Oracle Order Management: Order to Cash - Version 3.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 3.1.1 version, Other (O2C)

ACTUAL BEHAVIOR
---------------
CreateItemInstance/UpdateItemInstance not getting called

Asset create/update from EBS is not flowing to Siebel. We can see the events in WF_BPEL_QTAB but no instance is getting created in SOA for create or update items instances or assets.

EXPECTED BEHAVIOR
-----------------------
Customer reports no errors being thrown at time of execution. Customer reports this integration worked before following instructions from SOA Apps Adapter Team and EBS to drop and recreate WF_BPEL_QTAB.
SOA Apps Adapter Team - SR 3-7872657880: [RDAX] BPEL Process generates SQL on wf_bpel_qtab running for very long time
EBS SR - SR SR 3-8840154299: (GCS Collaboration) (Closed) Backup, purge and rebuild apps.wf_bpel_qtab


BUSINESS IMPACT
-----------------------
Business flow executes but nothing happens. No data following from EBS to AIA.

Cause

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