CreateItemInstance/UpdateItemInstance Not Getting Called

(Doc ID 1668854.1)

Last updated on MARCH 08, 2017

Applies to:

Siebel CRM Integration Pack for Oracle Order Management: Order to Cash - Version 3.1.1 and later
Information in this document applies to any platform.


On : 3.1.1 version, Other (O2C)

CreateItemInstance/UpdateItemInstance not getting called

Asset create/update from EBS is not flowing to Siebel. We can see the events in WF_BPEL_QTAB but no instance is getting created in SOA for create or update items instances or assets.

Customer reports no errors being thrown at time of execution. Customer reports this integration worked before following instructions from SOA Apps Adapter Team and EBS to drop and recreate WF_BPEL_QTAB.
SOA Apps Adapter Team - SR 3-7872657880: [RDAX] BPEL Process generates SQL on wf_bpel_qtab running for very long time
EBS SR - SR SR 3-8840154299: (GCS Collaboration) (Closed) Backup, purge and rebuild apps.wf_bpel_qtab

Business flow executes but nothing happens. No data following from EBS to AIA.


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