Agent Assisted Billing Care (AABC) Process Integration Pack (PIP) - Query Invoice Flow shows Duplicate Service Charges in Siebel (Doc ID 1670619.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Communications Integration Pack for Agent Assisted Billing Care - Version 11.1 to 11.4 [Release 11.1 to 11.4]
Information in this document applies to any platform.

Symptoms

Application Integration Architecture (AIA) Foundation Pack (FP) 11.1.1.7
Service Oriented Architecture (SOA) 11.1.1.7
Comms AABC PIP 11.3 (Media Pack 11.4)
Clustered SOA/AIA environment

Current Behavior:

As part of the Query Invoice Integration flow, Service Charges are displayed multiple times with same Charge value in Siebel even though it's the same service.
Problem seem to be related to having different item charges per Service Charge which is creating the duplicate Service Charges.

For Example:

BEFORE the Query Invoice Integration flow:
1 Service Charge -> Has 4 Item Charges

AFTER the Query Invoice Integration flow:
4 Service Charge are seen in Siebel -> Each has 4 Item Charges
All the 3 Service Charge that are created are duplicate of 1 Service charge

The payload in the AIA Service QueryUnbilledUsageSiebelCommsReqABCSImplProcess shows following

Screenshot of Siebel shows:

 

Cause

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