Application Integration Architecture (AIA): Siebel Trouble Tickets fail to create due to Invalid Date generated by Error Handling Class

(Doc ID 1912470.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management - Version 11.1 and later
Oracle Application Integration Architecture Foundation Pack - Version 11.1.1.7.0 and later
Oracle Communications Order to Cash Integration Pack for Oracle Communications Order and Service Management - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

AIA Foundation Pack 11.1.1.7 + RUP2 Patch 17553612
AIA Communications Process Integration Pack (PIP) 11.3

Trouble ticket creation in Siebel Fails , the service CreateTroubleTicketSiebelCommsProvABCSImplProcess fails with the Error

ERROR
Date time format string '2014-06-05 07:41:55.0Z' is invalid.(SBL-DAT-60180)

Steps to Reproduce
1. Make the flow that involves the SyncCustomerPartyListBRMCommsProvABCSImpl fails with Binding fault
2. AIAOrderFalloutJMSBridgeService gets initiated to create Trouble ticket in Siebel > invokes the CreateTroubleTicketSiebelCommsProvABCSImplProcess
3. This Service CreateTroubleTicketSiebelCommsProvABCSImplProcess fails with the error and Trouble ticket is not created

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms