Order to Cash Process Integration Pack (PIP): Customer Sync/Update from Siebel to EBusiness Suite flow fail with "Please enter valid identification information for the business object you want to update." (Doc ID 2093745.1)

Last updated on JANUARY 27, 2017

Applies to:

Siebel CRM Integration Pack for Oracle Order Management: Order to Cash - Version 3.1 and later
Information in this document applies to any platform.

Symptoms

Application Integration Architecture (AIA) Order to Cash - Siebel - Ebusiness Suite PIP 3.1 

When attempting to sync the updates of the Customer/Account from Siebel to Ebusiness Suite the following error occurs.

ERROR:
<MESSAGE_TEXT>Please enter valid identification information for the business object you want to update.</MESSAGE_TEXT>
</X_MESSAGES_ITEM>
<X_MESSAGES_ITEM>
<MESSAGE_TEXT>An error has occurred in the embedded business object: ORG_CONTACT.</MESSAGE_TEXT>
</X_MESSAGES_ITEM>
<X_MESSAGES_ITEM>
<MESSAGE_TEXT>An error has occurred in the embedded business object: ORG.</MESSAGE_TEXT>

OR

<MESSAGE_TEXT>You cannot update this business object because it does not exist.</MESSAGE_TEXT>
</X_MESSAGES_ITEM>
<X_MESSAGES_ITEM>
<MESSAGE_TEXT>An error has occurred in the embedded business object: CUST_ACCT_SITE.</MESSAGE_TEXT>
</X_MESSAGES_ITEM>
<X_MESSAGES_ITEM>
<MESSAGE_TEXT>An error has occurred in the embedded business object: CUST_ACCT.</MESSAGE_TEXT>
</X_MESSAGES_ITEM>
<X_MESSAGES_ITEM>
<MESSAGE_TEXT>An error has occurred in the embedded business object: ORG_CUST.</MESSAGE_TEXT>
</X_MESSAGES_ITEM>
</X_MESSAGES>


STEPS TO REPRODUCE
1. Create Customer in Ebiz in a Specific Operating Unit
2. Sync customer data From Ebusiness Suite to Siebel
3. Modify the Customer Address in Siebel
4. Sync the Updated Customer back from Siebel to Ebiz, The flow fails with the error noted above.

BUSINESS IMPACT
Due to this issue, users cannot proceed with customer sync in bi-direction as the PIP offers.

Cause

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