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Customer Master Data Management (MDM) Process Integration Pack (PIP): AddressName is not coming back from Siebel Universal Customer Master (UCM) in response to Siebel CRM (Doc ID 2094888.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Customer Master Data Management Integration Base Pack - Version 11.1 to 11.1 [Release 11.1]
Information in this document applies to any platform.


Customer MDM PIP - Siebel CRM Spoke 11.x

Current Behavior
After Syncing a Customer from Siebel CRM to UCM, the Addresss Name in Siebel is getting updated with a incorrect value

Expected Behavior
After Syncing a Customer from Siebel CRM to UCM, Address Name field should be consistent in both applications.

Additional Information:
There is no mapping for this field in AIA layer. However, while sending response back to Siebel, this value is getting that from the XREF, based on the Account ID, this is incorrect.


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