Communications Order to Cash (O2C) Process Integration Pack (PIP): Update Customer Flow from Siebel Creates a New Balance Group in Billing and Revenue Management (BRM) (Doc ID 2139149.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management - Version 11.4 and later
Information in this document applies to any platform.

Symptoms

Application Integration Architecture (AIA) Foundation Pack 11.1.1.7
O2C PIP 11.4 + Patch 21520655

Current Behavior:
When Account level balance group is being used in Implementation, expectation is there will be One balance group per account.
In Account update scenario, there is a new balance group at BRM is generated every time

Expected Behavior:
The existing Balance Group should be updated in BRM instead of creating a new Balance Group every time.

Additional Information:
In 11.3 Version of Communications (Comms) O2C PIP, the existing Balance Group was getting updated

In 11.4, New Balance group is getting created instead of existing balance group update.

 

Changes

 Upgrade from 11.3 to 11.4 Version of Comms O2C PIP

Cause

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