Last updated on JANUARY 27, 2017
Applies to:Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management - Version 11.3 and later
Information in this document applies to any platform.
Application Integration Architecture (AIA) Foundation Pack 18.104.22.168
Communications (Comms) O2C PIP 11.x (Where x is 3 or 4)
Sales Orders from Siebel fail with the following error intermittently in the Service ProcessFulfillmentOrderBillingBRMCommsAddSubProcess while invoking Billing and Revenue Management (BRM) Opcode PCM_OP_CUST_MODIFY_CUSTOMER
... Exception occured when binding was invoked. Exception occured during invocation of JCA binding: "JCA Binding execute of Reference operation 'PCM_OP_CUST_MODIFY_CUSTOMER' failed due to: Location=FM ErrMsg=ERR_BAD_VALUE ErrStr=ERR_BAD_VALUE Field=PIN_FLD_SERVICES RecID=150995066. ". The invoked JCA adapter raised a resource exception. Please examine the above error message carefully to determine a resolution. ...
Re-submitting the same failed message from the AIA_CRTBO_OUT_JMSQ_ErrorQ without any change succeeds in the second attempt.
Sales Orders shouldn't fail when all the information passed correctly.
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