Communications Order to Cash (O2C) Process Integration Pack (PIP): While Changing The Paying Parent For A Child Account Opcode PCM_OP_CUSTCARE_MOVE_ACCT is not called. (Doc ID 2157630.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management - Version 11.4 to 11.4 [Release 11.4]
Information in this document applies to any platform.

Symptoms

Application Integration Architecture (AIA) Foundation Pack 11.1.1.7
Communications (Comms) O2C PIP 11.4 (Media Pack 11.6)

Current Behavior:
When placing a modify order to move the paying parent to another existing billing account, the flow fails as the BRM OPCode is not PCM_OP_CUSTCARE_MOVE_ACCT is not getting called

For Ex: We have a
Paying parent in which we have an existing service account (Siebel RowID: 1-JKIL) whose billing account (paying parent) is "1-JGN8" with billing profile "1-JGO2".
While performing a change to move the Paying parent to another existing billing account ("1-5ZM3L") with Billing profile as "1-5ZM21".
The flow doesn't invoke the BRM Opcode PCM_OP_CUSTCARE_MOVE_ACCT.

Additional Information
This Same Code works on 11.3 Version of Comms PIP , but not on 11.4 Comms PIP
Account Level balance group is enabled

Cause

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