Agent Assisted Billing Care (AABC) Process Integration Pack (PIP): Entered Collections scenario Is Getting Stuck indefinitely (Doc ID 2158044.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Communications Integration Pack for Agent Assisted Billing Care - Version 11.4 and later
Information in this document applies to any platform.

Symptoms

Application Integration Architecture (AIA) Foundation Pack (FP) 11.1.1.7
Communications (Comms) AABC PIP 11.x (Where x is >=3)
Oracle Data Integrator (ODI) 11.1.1.7

Current Behavior:
ODI process for Entered collections is getting stuck at "Transfer Actions From BRM To CRM" task indefinitely.

Expected Behavior:
ODI process for Entered collections has to complete without getting stuck indefinitely.



Cause

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