Fieldwork PIP FA Completion Failing in CCB With workedBy 'not valid for the Dispatch Group on Field Activity'

(Doc ID 2336302.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Oracle Utilities Customer Care and Billing - Version 2.2.0.0 and later
Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Symptoms

On : PIP 3.1 version,

FA Completion on MWM not reaching CCB

MWM Version : 2.3.0.1
CCB Version : 2.3.1.6

FA is getting created in CCB and the system is getting external ID. The corresponding activity is being created on MWM. When the completion is sent from MWM, it is failing in CCB and FA remains in pending status. Error seen in FWPIP and on CCB is:

 --ERROR--

Cause

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