Issue with Service Transfer within Family (Doc ID 2784465.1)

Last updated on JUNE 15, 2021

Applies to:

Goal

The scenario is below:

There is one party account (Parent Account) P1 under which there are two billing accounts (Child Accounts) BA1 and BA2. Parent Account P1 is not having any Bill Profiles associated with it. But one of the Child Account BA1 is having Bill Profile BP1 under which Service S is activated through an Activation order O1. Now, after successful completion of O2, User is trying to create a Bill Profile BP2 under Billing Account BA2 and trying to transfer the Service S from BP1 to BP2 through another order O2 which is failing.


P1-----------BA1---------BP1------------S (Associated through O1)
|
|
 --------------BA2---------BP2- - - - - - - S (Getting transferred through O2)
 
Questions:

1) If the above scenario is supported by O2C(Order to Cash) or not.
2) If it is supported by O2C, what could be the possible reason for failure of the order O2(“Account Sequence Error")
3) If the failure reason is itself the Order Payload that is coming from CRM(Customer Relationship Management), then is the order submitted correctly or CRM has to rectify something?
 

Solution

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