HTTP Data Send error: '12031' (tcp connection reset) after clicking the "Submit" button to send Sales Order to AIA. (Doc ID 966743.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Communications Integration Pack for Order to Billing - Version 2.0.1 and later
Siebel CRM - Version 8.1.1 [21112] and later
Oracle Solaris on SPARC (64-bit)



Symptoms

Customer experienced with the data send error, showed in a popup window on the Siebel Order Items view, then the "Submit" button has been clicked to send the Sales Order to the Oracle SOA 10g instance. The Oracle AIA/BRM Web Service end-point: "ProcessSalesOrderSiebelJMSProducer" of the Oracle AIA Prepackaged Integration Processes for Communications had to be invoked.

The essential part of the error message  in Siebel UI was:

Error invoking service 'ProcessSalesOrderSiebelJMSProducer', method 'process' at step 'Submit Order WS'.(SBL-BPR-00162)
--
HTTP Internet Exception during 'Data Send': 'The connection with the server was reset', code: '12031'(SBL-EAI-04116)


The error happened sporadically and seems was not related to the application load.

The same Sales Order could be successfully transmitted by next try of clicking the "Submit" button.

The issue could be reproduced in Siebel Thin Client Business Service simulator view to run the "process" method of the "ProcessSalesOrderSiebelJMSProducer" Outbound WS proxy Business Service with some sample payload (instance of the "PDS Order - No Hierarchy" Integration Object), captured from a failed calls.

Oracle SOA 10g logs did not show any related traces to this case.

Cause

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