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11g Grid Control: Testing Credentials the 'My Oracle Support' Times out if Proxy Details are not Configured for HTTPS Protocol (Doc ID 1114355.1)

Last updated on OCTOBER 31, 2019

Applies to:

Enterprise Manager Base Platform - Version 11.1.0.1 to 11.1.0.1 [Release 11.1]
Enterprise Manager for My Oracle Support - Version 10.2.0.5 to 12.1.0.1.0 [Release 10.2 to 12.1]
Information in this document applies to any platform.

Symptoms

Using Grid Control 11.1.0.1, when clicking on "My Oracle Support" tab, the page times out.

-  The <EM_INSTANCE_HOME>/sysman/log/emoms.trc shows:

2010-05-11 13:00:32,550 [PATCH] ERROR patch.PatchServiceImpl logp.251 - MOSException thrown from refreshMergeRequests() at 2010-05-11 13:00:32.549 BST
oracle.sysman.emSDK.core.mos.MOSException: Unable to get login XML: Connection timed out
at oracle.sysman.emSDK.core.mos.MOSLoginWorker.getLoginXML(MOSLoginWorker.java:449)
at oracle.sysman.emSDK.core.mos.MOSLoginWorker.createMOSState(MOSLoginWorker.java:214)
at oracle.sysman.emSDK.core.mos.MOSBasicHelper.createMOSState(MOSBasicHelper.java:673)
at oracle.sysman.emSDK.core.mos.MOSBasicHelper.createMOSState(MOSBasicHelper.java:706)
at oracle.sysman.emmos.services.patch.EMMOSPatchServiceImpl.refreshMergeRequests(EMMOSPatchServiceImpl.java:600)

-  The communication from the Grid Console to the My Oracle Support needs to go via a Proxy Server. The proxy server details have been entered in the Setup -> Patching Setup page and the 'Test' button for the 'Patch Search URL' works fine with these settings.

Cause

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In this Document
Symptoms
Cause
Solution

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