EM: Setting My Oracle Support Credentials in Enterprise Manager 11.1.0.1 Grid Control or 12c Cloud Control Fails
(Doc ID 1119897.1)
Last updated on MAY 09, 2023
Applies to:
Enterprise Manager Base Platform - Version 11.1.0.1 to 12.1.0.1.0 [Release 11.1 to 12.1]Enterprise Manager for My Oracle Support - Version 10.2.0.5 to 11.1.0.1 [Release 10.2 to 11.1]
Information in this document applies to any platform.
Symptoms
Navigating to the 'My Oracle Support' tab in 11g Grid Console, entering the username / password and clicking on the 'Apply' button returns the error:
Networking error: Unable to connect to My Oracle Support
- Sometimes, it can take a long time (more than 5 minutes) after clicking on the Apply button, for the error to be displayed.
- The same error is returned when attempting to set the preferred credentials for My Oracle Support using the steps in <Note 1168603.1>: 11g Grid Control: How to set the 'My Oracle Support' Preferred Credentials in the Grid Console?
- The <OMS INSTANCE HOME>/sysman/log/emoms.trc shows:
2010-06-18 08:34:01,198 [EMUI_08_30_51_/console/pref/mosCredentials]
ERROR creds.MOSPrefCredentialsHandler performOneOffLogin.461 - Exception while mosHelper.createMOSState in
performOneOffLogin:Unable to get login XML: Connection timed out
- From the OMS machine, wget on the operating system is able to connect to the My Oracle Support URL successfully:
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |