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Agent Fails to Upload Through Load Balancer, Secures Successfully (Doc ID 1149610.1)

Last updated on MAY 02, 2021

Applies to:

Enterprise Manager Base Platform - Version 10.1.0.3 to 11.1.0.1 [Release 10.1 to 11.1]
Information in this document applies to any platform.
***Checked for relevance on 13-Mar-2013***

Symptoms

Agent fails to upload after securing against an SLB virtual hostname.

$ emctl status agent
Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Agent Version : 10.2.0.5.0
OMS Version : 10.2.0.5.0
Protocol Version : 10.2.0.5.0
Agent Home : /app/oracle/product/10.2.0/agent10g
Agent binaries : /app/oracle/product/10.2.0/agent10g
Agent Process ID : 23934
Parent Process ID : 23842
Agent URL : https://agent100.<DOMAIN_NAME>:3872/emd/main/
Repository URL : https://gridcontrol.<DOMAIN_NAME>:1159/em/upload
Started at : 2010-07-06 07:53:41
Started by user : oracle
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 23
Size of XML files pending upload(MB) : 0.17
Available disk space on upload filesystem : 79.74%
Last successful heartbeat to OMS : 2010-07-06 07:53:47
---------------------------------------------------------------
Agent is Running and Ready

Also, emagent.trc shows:

2010-07-13 13:23:44,219 Thread-5 ERROR ssl: nzos_Handshake failed, ret=29024
2010-07-13 13:23:44,220 Thread-5 ERROR http: 11: Unable to initialize ssl connection with server, aborting connection attempt: ret -10
2010-07-13 13:23:44,220 Thread-5 ERROR command: nmejcn: failed http connection to https://gridcontrol.<DOMAIN_NAME>:1159/em/upload: retStatus=-10
2010-07-13 13:23:58,391 Thread-136 ERROR ssl: nzos_Handshake failed, ret=29024
2010-07-13 13:23:58,391 Thread-136 ERROR http: 11: Unable to initialize ssl connection with server, aborting connection attempt: ret -10
2010-07-13 13:23:58,391 Thread-136 ERROR pingManager: nmepm_pingReposURL: SSL handshake failure betwen OMS and Agent: ret 960732
2010-07-13 13:23:58,393 Thread-136 ERROR ssl: nzos_Handshake failed, ret=29024
2010-07-13 13:23:58,393 Thread-136 ERROR http: 11: Unable to initialize ssl connection with server, aborting connection attempt: ret -10
2010-07-13 13:23:58,393 Thread-136 ERROR pingManager: nmepm_pingReposURL: SSL handshake failure betwen OMS and Agent: ret 960732

Changes

Setup a new Server Load Balancer

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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