Setting Credentials for 'My Oracle Support' in Grid Control 11g Fails with "Networking error: Unable to connect to My Oracle Support" due to Incorrect Realm Setting for the Proxy
(Doc ID 1151893.1)
Last updated on SEPTEMBER 01, 2021
Applies to:Enterprise Manager for My Oracle Support - Version 10.2.0.5 to 188.8.131.52.0 [Release 10.2 to 12.1]
Information in this document applies to any platform.
Navigating to the 'My Oracle Support' tab in 11g Grid Console, entering the username / password and clicking on the 'Apply' button returns the error:
Networking error: Unable to connect to My Oracle Support
Alternatively sometimes this error may be shown:
Sorry, My Oracle Support appears to be down
The <EM_INSTANCE_HOME>/sysman/log/emoms.trc shows:
- The communication from the Grid Console to the My Oracle Support needs to go via a Proxy Server. The proxy server details have been entered in the Setup -> Patching Setup page and the 'Test' button for the 'Patch Search URL' works fine with these settings.
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