My Oracle Support Banner

Troubleshooting Connection to My Oracle Support issues when using Proxy / firewall in Enterprise Manager (Doc ID 1177354.1)

Last updated on OCTOBER 31, 2019

Applies to:

Enterprise Manager for My Oracle Support - Version 11.1.0.1 to 11.1.0.1 [Release 11.1]
Information in this document applies to any platform.

Purpose

This document helps understand how 11g Grid Control Management Service (OMS) connects to My Oracle Support and provides assistance in debugging / troubleshooting and resolving issues encountered.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 A.) List of intermediate sites
 B.) Trace the network route from OMS machine to My Oracle Support
 C.) Enabling HTTP Client Debugging
 D.) Looking at logs/trace files and entries in the trace file
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.