EM 11g: Refresh_from_my_oracle_support_job Fails in Enterprise Manager 11.1.0.1 Grid Control (Doc ID 1264906.1)

Last updated on APRIL 01, 2015

Applies to:

Enterprise Manager Base Platform - Version 11.1.0.1 to 11.1.0.1 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Grid control job "REFRESH_FROM_MY_ORACLE_SUPPORT_JOB" which is scheduled every day is failing.  The following errors are observed in the emoms.trc:
oracle.sysman.emSDK.core.mos.MOSException: Unable to get login XML: Conflict
at oracle.sysman.emSDK.core.mos.MOSLoginWorker.getLoginXML(MOSLoginWorker.java:449)
at oracle.sysman.emSDK.core.mos.MOSLoginWorker.createMOSState(MOSLoginWorker.java:214)
at oracle.sysman.emSDK.core.mos.MOSBasicHelper.createMOSState(MOSBasicHelper.java:673)
at oracle.sysman.eml.ecm.patch.ARUOrionService.getUserMOSState(ARUOrionService.java:339)
at oracle.sysman.emdrep.jobs.commands.UpdateARUTables.executeCommand(UpdateARUTables.java:339)
at oracle.sysman.emdrep.jobs.BaseJobWorker.runStep(BaseJobWorker.java:620)
at oracle.sysman.emdrep.jobs.BaseJobWorker.doOneOperation(BaseJobWorker.java:758)
at oracle.sysman.emdrep.jobs.JobWorker.doOneOperation(JobWorker.java:312)
at oracle.sysman.emdrep.jobs.JobWorker.run(JobWorker.java:294)
at oracle.sysman.util.threadPoolManager.WorkerThread.run(Worker.java:261)
Caused by: oracle.sysman.emSDK.util.http.LoginFailureException: Conflict
at oracle.sysman.emSDK.util.http.EMHTTPConnection.validateResponse(EMHTTPConnection.java:645)

 

Customer is able to access the MOS from console with the same preferred credentials set in the grid control.
From the symptoms of the problem it is not a connectivity issue. 

Cause

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