In Enterprise manager Grid Control 11g, the Job Refresh_from_my_oracle_support Failed with Networking error: Unable to connect to My Oracle Support (Doc ID 1329791.1)

Last updated on MAY 30, 2013

Applies to:

Enterprise Manager Base Platform - Version 10.2.0.5 to 11.1.0.1 [Release 10.2 to 11.1]
Information in this document applies to any platform.
Special Instructions:
Add ***Checked for relevance on 09-MAY-2013***

Symptoms


REFRESH_FROM_MY_ORACLE_SUPPORT_JOB stopped working. This was working fine.

Proxy server host and port for the http was set. However, when pressing the test button, this results in the following error:

ERROR
Networking error: Unable to connect to My Oracle Support

emoms.trc file shows these errors:

2011-05-08 09:11:51,332 [PATCH] ERROR patch.PatchServiceImpl logp.251 - MOSException thrown from refreshMergeRequests() at 2011-05-08 09:11:51.332 EDT
oracle.sysman.emSDK.core.mos.MOSException: Unable to get login XML: No route to host
at oracle.sysman.emSDK.core.mos.MOSLoginWorker.getLoginXML(MOSLoginWorker.java:449)
at oracle.sysman.emSDK.core.mos.MOSLoginWorker.createMOSState(MOSLoginWorker.java:214)
at oracle.sysman.emSDK.core.mos.MOSBasicHelper.createMOSState(MOSBasicHelper.java:673)
at oracle.sysman.emSDK.core.mos.MOSBasicHelper.createMOSState(MOSBasicHelper.java:706)
at oracle.sysman.emmos.services.patch.EMMOSPatchServiceImpl.refreshMergeRequests(EMMOSPatchServiceImpl.java:600)
at oracle.sysman.csp.services.patch.MergeRequestRefreshTask.run(Unknown Source)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)


2011-05-10 12:06:35,369 [EMUI_12_06_30_/console/pref/mosCredentials] ERROR creds.MOSPrefCredentialsHandler performOneOffLogin.461 - Exception while mosHelper.createMOSState in performOneOffLogin:Unable to get login XML: No route to host
2011-05-10 12:15:16,146 [EMUI_12_15_16_/console/pref/mosCredentials] ERROR creds.MOSPrefCredentialsHandler performOneOffLogin.461 - Exception while mosHelper.createMOSState in performOneOffLogin:Unable to get login XML: No route to host
2011-05-10 12:17:11,955 [EMUI_12_17_11_/console/pref/mosCredentials] ERROR creds.MOSPrefCredentialsHandler performOneOffLogin.461 - Exception while mosHelper.createMOSState in performOneOffLogin:Unable to get login XML: No route to host

Set environment for proxy and run wget to test

export http_proxy=www.proxyHost.com:80
export https_proxy=www.proxyHost.com:80

wget --no-check-certificate --http-user=<MOS username> --http-password=<MOS Password> https://support.oracle.com/CSP/ui/flash.html

This results in success.

Changes

The network was originally setup to connect outside the internal network without a proxy setting. The network administrators have recently changed this to require a proxy setting.

Cause

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