EBS - Why is RUEI Reporting Mozilla 4.0 or 'none' for client browser used when actually IE6, IE7 IE8 or IE9 are used (Doc ID 1334802.1)

Last updated on JANUARY 05, 2015

Applies to:

APM - Application Performance Management - Version 12.1.0.0.0 to 12.1.0.6.0 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 25-01-2013***

Goal

When viewing a user-session done on an EBS and / or FORMS environment one sees the following information in the 'client browser' dimension for 1 user-session:

other > Mozilla 4.0
Internet explorer > Internetexplorer 6


The user actually only used the Internet explorer browser and not an other one.

Solution

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