Problem - Receiving 'SSL Key Installation Failed' when uploading ssl key to the RUEI Configuration (Doc ID 1336396.1)

Last updated on MARCH 12, 2021

Applies to:

APM - Application Performance Management - Version 11.1.0.0 to 12.1.0.7.0 [Release 11.1 to 12.1]
Information in this document applies to any platform.

Goal

The document will provide some guidelines and tips on how to recover from the error 'SSL key installation failed' when uploading an SSL key to the RUEI configuration.

Solution

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In this Document

Converting SSL keys to RUEI acceptable format

The goal is to get the SSL key to be in the correct and expected format. This is:

Converting PKCS#12 to PEM

Converting PEM or DER to PKCS#12

Merging PEM or DER key and certificate into one file.

Extracting the key and certificate from a JKS keystore file

Other known issues

SSH welcome message is set

Invalid JAVA setup

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