EM 12C Cloud Control: Logging in to the Console Fails with Error Message 'Authentication failed. If problem persists, contact your system administrator'
(Doc ID 1369910.1)
Last updated on FEBRUARY 02, 2016
Enterprise Manager Base Platform - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Checked for relevance on 26-Jun-2014
1. Logging into 12C Cloud Control gives the following error message :
Authentication failed. If problem persists, contact your system administrator
As shown there :
- ..<Middleware_Home>/gc_inst/em/EMGC_OMS1/sysman/log/emoms_pbs.log file shows:
2011-10-22 22:51:23,607 [EventCoordinator] WARN jdbc.ConnectionCache _getConnection.374 - Got a fatal exeption when getting a connection; Error code = 17002; Cleaning up cache and retrying
2011-10-22 22:51:23,608 [Hung_EventCoordinator_1] WARN jdbc.ConnectionCache _getConnection.373 - IO Error: The Network Adapter could not establish the connection
java.sql.SQLRecoverableException: IO Error: The Network Adapter could not establish the connection
2. After some time OMS comes down and accessing the 12C Cloud Control gives the error message:Backend WLS or EM application seems to be down
- Verifying ../<Middleware_Home>/gc_inst/em/EMGC_OMS1/sysman/log/emoms_pbs.log
at this point shows the following error message:
2011-10-22 22:51:57,747 [Thread-3360] ERROR healthMonitor.HealthMonitor executeQuery.1171 - java.lang.NullPointerException
2011-10-22 22:51:57,748 [Job Dispatcher Thread] ERROR healthMonitor.HealthMonitor restart.662 - HealthMonitor Oct 22, 2011 10:51:16 PM Job Dispatcher error: Could not connect to repository
Critical error err=3 detected in module Job Dispatcher
OMS will be restarted. A full thread dump will be generated in the log file
to help Oracle Support analyse the problem.
Please consult My Oracle Support Note 964469.1 for additional information.
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