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12c, 13c: Enterprise Manager Cloud Control Agent Installation Fails With Error: OMS_HOST and EM_UPLOAD_PORT is not active (Doc ID 1371873.1)

Last updated on MARCH 23, 2020

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 to 13.4.1.0.0 [Release 12.1 to 13c]
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 12c Cloud Control Installation failures:

Two Scenarios observed with this error,

1) EM 12c Agent Installation using Silent method failed with following error:

INFO: oracle.sysman.top.agent:Validating OMS_HOST and EM_UPLOAD_PORT
INFO: oracle.sysman.top.agent:Validating with http protocol ...
INFO: oracle.sysman.top.agent:URL framed is:http://<HostName>:<port>/empbs/genwallet
SEVERE: oracle.sysman.top.agent:Connection refusedConnection timed out
INFO: oracle.sysman.top.agent:Validating with https protocol ...
INFO: oracle.sysman.top.agent:URL framed is:https://<HostName>:<port>/empbs/genwallet
SEVERE: oracle.sysman.top.agent:Connection refusedConnection timed out
SEVERE: oracle.sysman.top.agent:Connection details provided as OMS_HOST and EM_UPLOAD_PORT is not active
SEVERE: oracle.sysman.top.agent:Agent configuration has failed

2) EM 12C Agent Installation using RPM method failed with following error:

<AGENT_12C_BASE_DIR>/core/12.1.0.1.0/cfgtoollogs/agentDeploy/agentDeploy_<timestamp>.log

INFO: Logs Location is :<AGENT_12C_BASE_DIR>/core/12.1.0.1.0/cfgtoollogs/agentDeploy
INFO: Executing command: <AGENT_12C_BASE_DIR>/core/12.1.0.1.0/oui/bin/runConfig.sh ORACLE_HOME=<AGENT_12C_BASE_DIR>/core/12.1.0.1.0 RESPONSE_FILE=<AGENT_12C_BASE_DIR>/core/12.1.0.1.0/agent.rsp ACTION=configure MODE=perform COMPONENT_XML={oracle.sysman.top.agent.11_1_0_1_0.xml} RERUN=true
INFO: Setting the invPtrLoc to <AGENT_12C_BASE_DIR>/core/12.1.0.1.0/oraInst.loc
INFO:
INFO: perform - mode is starting for action: configure
INFO:
INFO: SEVERE: Connection details provided as OMS_HOST and EM_UPLOAD_PORT is not active
INFO:
INFO: perform - mode finished for action: configure
INFO:
INFO: You can see the log file: <AGENT_12C_BASE_DIR>/core/12.1.0.1.0/cfgtoollogs/oui/configActions<TIMESTAMP>.log

3) EM 13c Agent installation using silent method fails with error:

Validating the OMS_HOST & EM_UPLOAD_PORT
Executing command : <AGENT_13C_BASE_DIR>/agent_13.2.0.0.0/jdk/jre/bin/java -classpath <AGENT_13C_BASE_DIR>/agent_13.2.0.0.0/jlib/agentInstaller.jar:/oracle/oem/agent13c/agent_13.2.0.0.0/oui/modules/OraInstaller.jar oracle.sysman.agent.installer.AgentInstaller <AGENT_13C_BASE_DIR>/agent_13.2.0.0.0 /oracle/oem/tmp <AGENT_13C_BASE_DIR> $args -prereq
AGENT_ins home is:RESPONSE_FILE=/oracle/oem/tmp/agent.rsporaclehome is:<AGENT_13C_BASE_DIR>/agent_13.2.0.0.0
The oraclehome <AGENT_13C_BASE_DIR>/agent_13.2.0.0.0

Validating oms host & port with url: https://hostname.domain:4903/empbs/genwallet
Validating oms host & port with url: http://hostname.domain:4903/empbs/genwallet
Return status:1-Either oms port passed is not valid or oms url is not accessible
ERROR: The Oracle Management Server (OMS) host and port specified via OMS_HOST and EM_UPLOAD_PORT is not available.  Pass in a valid hostname and port number for the OMS to successfully deploy the agent.

 

Cause

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In this Document
Symptoms
Cause
Solution


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