EM 11g: Error Accessing MOS via a Bluecoat Proxy in Enterprise Manager 11g Grid Control: oracle.sysman.emmos.update.MOSUpdateException: Exception in contacting Content Server

(Doc ID 1375476.1)

Last updated on DECEMBER 10, 2014

Applies to:

Enterprise Manager for My Oracle Support - Version 11.1.0.1 to 11.1.0.1 [Release 11.1]
Information in this document applies to any platform.

Symptoms


While accessing My Oracle Support tab from Grid Control Console 11g the following error occurs

"Error Networking error: Unable to connect to My Oracle Support".

Changes

The My Oracle Support Credentials have been set under Preferences -> Preferred Credentials. Proxy settings have been configured.

The following messages will be shown in the emoms.trc file

2011-10-19 00:16:05,401 [JobWorker 2000078:Thread-9142] ERROR update.UpdateMOSClientJobCommand executeCommand.675 - My Oracle Support component update Error:
oracle.sysman.emmos.update.MOSUpdateException: Exception in contacting Content Server.
at oracle.sysman.emmos.update.UpdateMOSClientJobCommand.executeCommand(UpdateMOSClientJobCommand.java:456)
at oracle.sysman.emdrep.jobs.BaseJobWorker.runStep(BaseJobWorker.java:620)
at oracle.sysman.emdrep.jobs.BaseJobWorker.doOneOperation(BaseJobWorker.java:758)
at oracle.sysman.emdrep.jobs.JobWorker.doOneOperation(JobWorker.java:312)
at oracle.sysman.emdrep.jobs.JobWorker.run(JobWorker.java:294)
at oracle.sysman.util.threadPoolManager.WorkerThread.run(Worker.java:261)
.
2011-10-19 00:57:39,434 [EMUI_00_57_35_/console/pref/mosCredentials] ERROR creds.MOSPrefCredentialsHandler performOneOffLogin.461 - Exception while mosHelper.createMOSState in performOneOffLogin:Unable to get login XML: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Cause

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