EM12c Agent Shows Metric Collection Error Status and "Upload Metric Data" Menu Item Grayed Out (Doc ID 1387834.1)

Last updated on JUNE 29, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 12c Cloud Control new Agent installation.
There's a firewall between the OMS and the affected Agent.

There's an incorrect communication setup between the OMS and the remote Agent resulting in the following problem:

In the Console, Setup -> Agents -> clicking on the 'Agent name' displays a error message:

Communication between the Oracle Management Service host to the Agent host is unavailable. Any functions or displayed information requiring this communication link will be unavailable. For example: deleting/configuring/adding targets, uploading metric data, or displaying Agent home page information such as Agent to Management Service Response Time (ms).

Agent status shows as "Agent Unreachable" and the Agent --> Upload Metric Data Menu Item is greyed out.

Changes

 

Cause

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