EM 12c: Upgrading Agent 'Deploy and Configure Agents' step fails with Error 'Local Authentication Failed' (Doc ID 1389245.1)

Last updated on JUNE 25, 2013

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Upgrading Agents 11g from the Pre-Upgrade Console, Deploy and Configure Agents step fails in performPreReq with the error below when using "Oracle Home Preferred Credentials"

Error Log
ERROR: Invalid username and/or password

Output Log
LOG: Local Authentication Failed...Attempt PAM authentication...PAM failed with error: Authentication failure 

Cause

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