EM 12c: Enterprise Manager Cloud Control 12.1.0.1 Using Check Updates in Self Update Fails with Message: Error:ARU connection failed (Doc ID 1390803.1)

Last updated on JANUARY 14, 2014

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 to 12.1.0.1.0 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Downloading agent software with Enterprise Manager Cloud Control 12c fails:
Self Update -> Agent software -> Check Updates
gives the following error:
Checking for updates at EM Store
Error:ARU connection failed:0:IO Error: Status code: 403, Reason: Forbidden, HTML:You do not have the required access privilege to download this patch.

 

Also trying to download in offline mode from:

https://updates.oracle.com/Orion/Download/download_patch/p9348486_112000_Generic.zip
fails with the following error:
you do not have the required access privilege to download this patch.

Cause

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