Exadata Storage Cell Target Is In Metric Collection Error (Doc ID 1391992.1)

Last updated on MARCH 02, 2017

Applies to:

Enterprise Manager for Exadata - Version 12.1.0.4.0 to 12.1.0.6.0 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 27-Jun-2013, keeping in Moderated status

Symptoms

Status of the exadata cell storage target is metric collection error. It shows following metric collection 
error:
 oracle.sysman.emSDK.agent.client.exception.GetMetricDataException: Permission denied
when we do realtime collection of Response metric using following command:
emctl control agent runCollection dmorlcel03.us.oracle.com:oracle_exadata Response
emctl getmetric agent dmorlcel03.us.oracle.com,oracle_exadata,Response
It use to give error:
===========================
 oracle.sysman.emSDK.agent.client.exception.GetMetricDataException: Permission denied, please try again.
Permission denied, please try again.
Permission denied (publickey,gssapi-with-mic,password).
no element found at line 1, column 0, byte -1 at /u01/app/agent_home/core/12.1.0.1.0/perl/lib/site_perl/5.10.0/x86_64-linux-thread-multi/XML/Parser.pm line 187
 (request id 1) <<<
oracle.sysman.emSDK.agent.client.exception.GetMetricDataException: Permission denied, please try again.
ssh from agent host to cell node is configured properly and all permission on files are
correct.

Cause

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