How to Troubleshoot "No data" in RUEI (Doc ID 1435184.1)

Last updated on APRIL 17, 2024

Applies to:

APM - Application Performance Management - Version 11.1.0.0 and later
Information in this document applies to any platform.

Purpose

Overview of points to check whenever there is an issue with RUEI not reporting any data.

RUEI Reporter Server Environment Variables

NOTE: The variable definitions referenced below are defined as listed in Oracle Documentation:

Oracle® Real User Experience Insight Installation Guide
12c Release 1 for Linux x86-64
Part Number E26358-03
Chapter 2 Installing the RUEI Software/The RUEI Configuration File/Table 2-2 RUEI Configuration Settings|

The configuration file of RUEI contains variables that point to the basic connection details for the database. All are defined in /etc/ruei.conf

RUEI_DATA - location of the wallet files and ora files.
RUEI_USER - the linux user that will connect passwordless to the database repository.
RUEI_DB_USER - the schema name of RUEI in the database.
RUEI_DB_INST - the database instance SID, same as the SID in /etc/oratab. Only used during installation. After installation, connection to the database will use RUEI_DB_TNSNAME.
RUEI_DB_TNSNAME - the TNS name used on RUEI side to connect to the database repository. This can be any value as long as the $RUEI_DATA/tnsnames.ora is updated with the same.