EM 12c: Enterprise Manager Cloud Control OMS Installation Fails After Providing Database Credentials With "ORA-01017: invalid username/password; logon denied"

(Doc ID 1475282.1)

Last updated on DECEMBER 05, 2014

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Symptoms

OMS installation fails with below error after providing "Database Connection Details":

ERROR: Exception occured while connecting to database. Check the connection details of the database you specified and retry.
ORA-01017: invalid username/password; logon denied

Unable to connect to the database and validate whether it is a supported database due to one of the following reasons:-
  (1) Incorrect credentials
  (2) Listener may be down
  (3) Database may be down

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms