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EM 12c, EM 13c: Guide for Triaging Enterprise Manager Cloud Control Oracle Home Collection Issues (Doc ID 1477422.1)

Last updated on JANUARY 02, 2020

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Enterprise Manager for Oracle Database - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Purpose

 This guide will provide you step by step instructions for troubleshooting the Oracle Home Collection issues in Enterprise Manager (EM) Cloud Control.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1.     Unable to add Oracle Home Target
 a.       How to add Oracle Home target using Discover Promote Oracle Home job
 a.        How to add OH target using Discovery Framework UI
 2.     How to Force OH Collections
 a.      emctl command from the agent’s console
 b.      From EM UI                    
 1.     How to clear OH data from Agent’s state directory?
 2.     Where to check for Oracle Home Collection Errors?
 1.     How to find the Agent’s with missing OH targets and missing home data?

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