EM 12c, EM 13c: Login to Enterprise Manager Cloud Control with the Correct Password Fails with Error: Authentication failed. If problem persists, contact your system administrator (Doc ID 1493151.1)

Last updated on MARCH 16, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Login to  EM Cloud Control as any EM user is failing with the error:

Authentication failed. If problem persists, contact your system administrator.

-  The sysman account in the repository database is open and not expired.

-  Below command with the same sysman password as entered in the Console UI, works successfully:

cd <OMS_HOME>/bin
emctl status oms -details

-  Error logged in the <gc_inst>/em/EMGC_OMS1/sysman/log/emoms.trc file:

-  The error occurs for all EM Administrators, there is no external authentication like AD or SSO configured.

 

Cause

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