EM 12c, EM 13c: Login to Enterprise Manager Cloud Control with the Correct Password Fails with Error: Authentication failed. If problem persists, contact your system administrator
(Doc ID 1493151.1)
Last updated on MARCH 12, 2021
Applies to:Enterprise Manager Base Platform - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
Login to EM Cloud Control as any EM user is failing with the error:
Authentication failed. If problem persists, contact your system administrator.
- The sysman account in the repository database is open and not expired.
- Below command with the same sysman password as entered in the Console UI, works successfully:
emctl status oms -details
- Error logged in the <gc_inst>/em/EMGC_OMS1/sysman/log/emoms.trc file:
- The error occurs for all EM Administrators, there is no external authentication like AD or SSO configured.
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