My Oracle Support Banner

EM 12c, EM 13c: Login to Enterprise Manager Cloud Control with the Correct Password Fails with Error: Authentication failed. If problem persists, contact your system administrator (Doc ID 1493151.1)

Last updated on MARCH 12, 2021

Applies to:

Enterprise Manager Base Platform - Version and later
Information in this document applies to any platform.


Login to  EM Cloud Control as any EM user is failing with the error:

Authentication failed. If problem persists, contact your system administrator.

-  The sysman account in the repository database is open and not expired.

-  Below command with the same sysman password as entered in the Console UI, works successfully:

cd <OMS_HOME>/bin
emctl status oms -details

-  Error logged in the <gc_inst>/em/EMGC_OMS1/sysman/log/emoms.trc file:

-  The error occurs for all EM Administrators, there is no external authentication like AD or SSO configured.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.