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How To Open Service Request (SR) For JVM Diagnostics ( Formerly AD4J ) (Doc ID 1498320.1)

Last updated on JUNE 28, 2021

Applies to:

APM - Application Performance Management - Version 10.2.0.5 to 12.1.0.0.0 [Release 10.2 to 12.1]
Information in this document applies to any platform.

Details

 

Applies to:

AD4J – version 10.2.0.5 and later (EM 10g)

JVM Diagnostics - version 11.1 (EM 11g)

JVM Diagnostics – version  12.1 (EM 12c)

 
Information in this document applies to any platform.

 

 

What is being announced?

Understanding AD4J and JVMD Name Changes:

Since AD4J 10.2 and JVMD 11.1, the AD4J and JVMD products were identified as components of Oracle Enterprise Manager.  Beginning with JVMD 12.1 this product is now part of the Application Performance Management (APM).  

Why change a "well-known" product name?

We re-organized our products to align with their immediate associations.

1.       AD4J – this is the standalone product which is really more of a pre-production development tool. It is not integrated into Enterprise Manager and is limited in its capabilities.

2.       JVMD – This is the EM product which is designed for real production scale and management.

Actions

 

How will this internal name change affect you? 

There are two main areas where you will see the product name change:

  1. My Oracle Support:   SR Creation
  2. My Oracle Support:   Certification  

The following is a list of APM related products and how they will appear in My Oracle Support.

New - Product Name

Previous - Product Name

Application Performance Management – JVM Diagnostics

Enterprise Manager Grid Control – AD4J

Application Performance Management – ADP

Oracle Composite Application Monitor and Modeler

Application Performance Management – MTM

Enterprise Manager Grid Control –  ADP/JVMD

Application Performance Management – BTM

-Oracle Business Transaction Management

Application Performance Management – RUEI

Real User Experience Insight

 

Understanding SR creation for APM - Application Performance Management

Step 1: When you create a Service Request for any APM component in My Oracle Support, click “Search all software products”, a pop-up window “Product List” will be displayed, write down APM in the “Search Text” field.  Well-known or legacy names have been appended as aliases to improve your search hit results.  For example, when you type "ad4j", "jvmd , “apm”, “jadm” into the Product list field, the following product will appear:

 

Select APM and click OK.

Complete the rest of the fields for step 1 as usual and then click Next.

Step 2:    In the "Problem Type" select “JVM Diagnostics (formerly AD4J)” and then a template from the list shown, this will be used to route your issue to the most appropriate team.  For quicker resolution, carefully select the problem type and template that best suits your scenario. 

 

 

Select the template from the rightmost list that best suits the issue you want to report or ask about eg. JDVM Runtime Issues (Monitoring, Analyzing Data).  Notice AD4J is not mentioned in the templates but the same applies. 

Understanding the My Oracle Support Certification

See following notes for certification information on JVM Diagnostics:

Note:1415144.1 - JVMs and OS Platforms Supported by JVM Diagnostics Java Agent in Enterprise Manager 12c
Note:1265738.1 - JVMs and OS Platforms Supported by JVM Diagnostics Java Agent in Enterprise Manager 11g
Note:1415243.1 - JVMs and OS Platforms Supported by AD4J Java Agent in Enterprise Manager 10g

Since JVM Diagnostics is integrated into EM 11g Grid Control and EM 12c Cloud Control, so certification for this product must be considered/reviewed as well. 

Note: My Oracle Support certification tool (see main menu tab options) does not include certification information for JVM Diagnostics.  



What do you need to do?

This note is for informational purposes only. 

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