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Troubleshooting the Application Management Pack for Siebel in Enterprise Manager 12c Cloud Control (Doc ID 1510598.1)

Last updated on JANUARY 22, 2024

Applies to:

Enterprise Manager for Siebel - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Purpose

This article will help you troubleshoot issues that may arise when you install/configure/monitor the Application Management Pack for Siebel (Siebel Pack) with Enterprise Manager 12c Cloud Control.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Prerequisites:
 Mandatory Patches:
 One-time step: 
 Gather Siebel Data
 How Siebel Discovery Works:
 Symptom: 'Add Siebel Enterprise' / Discovery does not yield all/any results
 Discovered Siebel Servers do/does not correctly reflect the Siebel Servers actual UP status
 DBSTORE does not correctly reflect the correct UP status
 ODBCSQL consuming 100% CPU
 Most Utilized Siebel File System (%) | CPU Utilization (%) | Memory Utilization (%) do not reflect correctly and does not match Target > Siebel and Target > Siebel > "MySiebelEnterprise>
 Restart of Gateway Services causes the Siebel target to incorrectly reflect as DOWN.
 ALL METRICS - "General" and "Siebel Application Response Time Metrics" link
 SIEBEL DIAGNOSTICS SERVER PERFORMANCE REPORT
 SIEBEL DIAGNOSTICS USER PERFORMANCE REPORT
 "Shut Down" and "Start Up" of the SIEBEL SERVER does nothing
 "Shut Down" and "Start Up" of the SIEBEL COMPONENT does nothing
 <AGENT_HOME>/sysman/log/siebelremotelogging.trc file does not generating
 Recording Siebel Transaction
 To mimic the Siebel Pack connection:
 Can Siebel Groups be deleted ?
References

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