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EM 12c, EM 13c: Notification is not Sent if 'Total Occurrent Count' Criteria is Chosen for Availability Type of Events (Doc ID 1535179.1)

Last updated on JULY 03, 2018

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Symptoms

In the Cloud Console UI, custom Incident rule has been created to raise Incident and send notifications for Agent Unreachable Availability type of events. Due to a network issue between the OMS and Agent machines, the 'Agent unreachable' alerts are raised very often and cleared soon. To introduce a tolerant time gap for reducing the number of Incidents raised and sending notifications when the Agent is marked Unreachable and cleared in a few minutes, the 'Total Occurrence Count' is chosen to 'Cross 1', as shown below:

 

With such a configuration, no incident is raised and the notification is not sent when the Agent Unreachable alert is raised in the Console.

The incident creation and Notification works fine if the 'Total Occurrence Count' criteria is de-selected.

Cause

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