EM 13c, EM 12c: How to Troubleshoot Incorrect Database Instance Status (Up, Down) in Enterprise Manager Cloud Control (Doc ID 1535613.1)

Last updated on OCTOBER 21, 2024

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.4.0 and later
Information in this document applies to any platform.
Database instance status down in Enterprise Manager 12c

Purpose

To understand how the Database up/down status in Enterprise Manager (EM) Cloud Control is calculated and to provide troubleshooting steps, if the status is deemed to be incorrect.

This note applies to both:

Database instance status down in Enterprise Manager 13c
Database instance status down in Enterprise Manager 12c

Troubleshooting Steps

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In this Document

Troubleshooting Steps

A) Viewing the Monitoring Configuration

ii) Viewing the Monitoring Configuration in the console

B) Viewing the Associated Error Message

C) Troubleshooting the Incorrect Status

Steps to follow if the database shows an incorrect status in the console:

1) If the Database is showing "Down" but it's actually "Up":

Test a sqlnet connection to the database

2) Check that the agent is running correctly

a) Check the agent status output:

b) check for any blackouts:

3) Check the results of the Response Metric either by metrics browser or by getmetric command.

a) From metrics browser

b) From getmetric command.

4) Is the Response Metric scheduled?

5) Check the severity on the agent

6) Run the Response metric manually

7) clearstate the agent

8) Stop and re-start the agent

9) Check the agent log files

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