Issue Connecting Enterprise Manager Cloud Control 12c To Remedy (Doc ID 1545365.1)

Last updated on DECEMBER 01, 2016

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version 12.1.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Trying to configured EM Cloud 12c 12.1.0.2 to Remedy and getting the following error message:

Retiring Remedy 6.3 environment so we need to upgrade our current OEM 11g installation to 12c and configure it to connect to our new ARS 7.5 patch3 ITSM 7.6 patch 2 system.

 

Error message while configuration:

 

2013-04-12 10:49:02,343 [EMUI_10_49_01_/console/connector/ticket/ticketConnectorConfig] ERROR framework.Method logp.251 - Exception when invoke method getTicket
oracle.sysman.core.connector.common.exceptions.ConnectorException: EM-02858 Failed to call Web Service for connector DDCF7A9D47144474B8CCF88BF1969443 method getTicket.
    at oracle.sysman.core.connector.framework.Method.callWebService(Method.java:392)
    at oracle.sysman.core.connector.framework.Method.invoke(Method.java:477)
    at oracle.sysman.core.connector.ui.ticket.TicketConnectorConfigData.testConnection(TicketConnectorConfigData.java:966)
    at oracle.sysman.core.connector.ui.ticket.TicketConnectorConfigData.saveProps(TicketConnectorConfigData.java:855)
    at oracle.sysman.core.connector.ui.ticket.TicketConnectorConfigPageHandler.handleEvent(TicketConnectorConfigPageHandler.java:212)
    at oracle.sysman.emSDK.svlt.PageHandler.handleRequest(PageHandler.java:584)
    at oracle.sysman.emSDK.svlt.EMServlet.myDoGet(EMServlet.java:758)
    at oracle.sysman.emSDK.svlt.EMServlet.doGet(EMServlet.java:336)
    at oracle.sysman.eml.app.Console.doGet(Console.java:337)
    at oracle.cabo.servlet.UIXServlet.doPost(Unknown Source)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
    at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
    at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
    at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.eml.app.ConsoleFilter.doFilter(ConsoleFilter.java:368)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.eml.app.EMTargetAuthFilter.doFilter(EMTargetAuthFilter.java:375)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.eml.app.EMRepLoginFilter.doFilter(EMRepLoginFilter.java:675)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.emas.fwk.MASConnectionFilter.doFilter(MASConnectionFilter.java:41)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.eml.app.BrowserVersionFilter.doFilter(BrowserVersionFilter.java:122)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.emSDK.svlt.EMRedirectFilter.doFilter(EMRedirectFilter.java:102)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:179)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.eml.app.ContextInitFilter.doFilter(ContextInitFilter.java:550)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.adfinternal.view.faces.caching.filter.AdfFacesCachingFilter.doFilter(AdfFacesCachingFilter.java:137)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.eml.app.EMSecurityFilter.doFilter(EMSecurityFilter.java:66)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.sysman.core.app.exception.EMRuntimeExceptionFilter.doFilter(EMRuntimeExceptionFilter.java:81)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
    at java.security.AccessController.doPrivileged(Native Method)
    at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
    at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
    at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
    at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
    at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
Caused by: oracle.sysman.emSDK.webservices.outbound.WSInvokeException: caught WebServiceException : java.lang.RuntimeException: oracle.j2ee.ws.saaj.soap.SOAPVersionMismatchException: Mime Header Content-Type: text/xml requires SOAP envelope namespace: http://schemas.xmlsoap.org/soap/envelope/
    at oracle.sysman.emSDK.webservices.outbound.WebServiceInvoker.invokeSyncWS(WebServiceInvoker.java:543)
    at oracle.sysman.core.connector.common.wsclient.WebServiceClient.sendRequest(WebServiceClient.java:121)
    at oracle.sysman.core.connector.framework.Method.callWebService(Method.java:381)
    ... 59 more




Changes

 

Cause

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