EM 12c, 13c: Enterprise Manager Cloud Control Management Agent Deployment Fails in the AgentDeploy.sh Script Prerequisite Checks with Error: INFO: Port= 3872 is busy (Doc ID 1545376.1)

Last updated on SEPTEMBER 17, 2016

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.2.0 and later
Information in this document applies to any platform.
Checked for Currency on 26th Mach' 16

Symptoms

This note is written the the Enterprise Manager (EM) 12.1.0.2 Cloud Control Agent, but similarly applies to other versions of the EM Cloud Control Agent.
Deployment of the Enterprise Manager 12.1.0.2 Cloud Control Management Agent fails with this error:

Executing agent install prereqs...
Executing command: /u01/app/oracle/product/agent12c/core/12.1.0.2.0/oui/bin/runInstaller -ignoreSysPrereqs -prereqchecker -silent -ignoreSysPrereqs -waitForCompletion  -prereqlogloc /u01/app/oracle/product/agent12c/core/12.1.0.2.0/cfgtoollogs/agentDeploy -entryPoint oracle.sysman.top.agent_Complete -detailedExitCodes PREREQ_CONFIG_LOCATION=/u01/app/oracle/product/agent12c/core/12.1.0.2.0/prereqs  -J-DAGENT_PORT=3872 -J-DAGENT_BASE_DIR=/u01/app/oracle/product/agent12c
Prereq Logs Location:/u01/app/oracle/product/agent12c/core/12.1.0.2.0/cfgtoollogs/agentDeploy/prereq<timestamp>.log
ERROR: Agent Install Prereqs failed

 

also:

 INFO: Check complete: Passed
INFO: ========================================================
INFO: Performing check for PortCheck
INFO: Checking for port availability and hostname validity...
INFO: Trying for host : sla760q1.unix.magellanhealth.com/10.200.5.136 and port : 3872
INFO: Trying for host : /127.0.0.1 and port : 3872
INFO: Port= 3872 is busy.
INFO: Expected result: 3872
INFO: Actual Result: Port 3872 passed is busy
INFO: Check complete. The overall result of this check is: Failed <<<<
INFO:
INFO:
INFO: Check complete: Failed <<<<
INFO: Problem: Either port is unavailable or hostname configuration is not valid.
INFO: Recommendation: Make sure the port is available and the hostname configuration is proper.

 

Changes

 

Cause

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