EM 12c, EM 13c: How to Run the Targets Status Diagnostics Report to Troubleshoot Target Status Availability Issues (Up, Down, Metric Collection Error, Pending, Unreachable) for All Enterprise Manager Cloud Control Targets (Doc ID 1546575.1)

Last updated on AUGUST 29, 2023

Applies to:

Purpose

This procedure shows you how to use the Enterprise Manager (EM) Cloud Control Target Status Diagnostics Report, to troubleshoot issues with targets showing the incorrect availability status in the Enterprise Manager Cloud Control console.  
Please note that the report is an Information Publisher report (see instructions below to access) NOT a BI Publisher report. 
It is expected that this will be helpful for all target types, and will be helpful for issues such as those listed below:

Listener status down in Enterprise Manager
Listener status pending in Enterprise Manager
Listener status metric error in Enterprise Manager
Listener status Agent Unreachable in Enterprise Manager
Database instance status down in Enterprise Manager 
Database instance status pending in Enterprise Manager 
Database instance status metric error in Enterprise Manager 
Database instance status Agent Unreachable in Enterprise Manager 
Database system status down in Enterprise Manager 
Database system status pending in Enterprise Manager 
Database system status metric error in Enterprise Manager 
Database System status Agent Unreachable in Enterprise Manager 
Cluster database status down in Enterprise Manager 
Cluster database status pending in Enterprise Manager 
Cluster database status metric error in Enterprise Manager 
Cluster ASM status down in Enterprise Manager 
Cluster ASM status pending in Enterprise Manager 
Cluster ASM status metric error in Enterprise Manager 
Automatic Storage Management status down in Enterprise Manager 
ASM Instance status Down in Enterprise Manager 
ASM Instance status pending in Enterprise Manager 
ASM Instance status metric error in Enterprise Manager 
ASM Instance status Agent Unreachable in Enterprise Manager 
Automatic Storage Management status pending in Enterprise Manager 
Automatic Storage Management status metric error in Enterprise Manager 
Automatic Storage Management status agent unreachable in Enterprise Manager 
Agent status Agent Unreachable (Under Migration) in Enterprise Manager 
Agent status Agent Unreachable (Cannot Write to File System) in Enterprise Manager 
Agent status Agent Unreachable (Collections Disabled) in Enterprise Manager 
Agent status Agent Unreachable (Disk Full) in Enterprise Manager 
Agent status Agent Unreachable (Post Blackout) in Enterprise Manager 
Agent status Agent Unreachable (Communication Broken) in Enterprise Manager 
Agent status Agent Unreachable (Agent Misconfigured) in Enterprise Manager 
Agent status Agent Unreachable in Enterprise Manager 
Agent status Agent Blocked (Blocked Manually) in Enterprise Manager 
Agent status Agent Blocked (Plug-in Mismatch) in Enterprise Manager 
Agent status Agent Blocked (Bounce Counter Mismatch) in Enterprise Manager 
Agent status Status Pending (Target Addition in Progress) in Enterprise Manager 
Agent status Status Pending (Post Blackout) in Enterprise Manager 
Agent status Status Pending (Post Metric Error) in Enterprise Manager 
Agent status Status Pending in Enterprise Manager 

Troubleshooting Steps

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