Troubleshooting Enterprise Manager connectors that uses web service adapters.
(Doc ID 1547170.1)
Last updated on NOVEMBER 16, 2022
Applies to:
Enterprise Manager for Miscellaneous Plug-ins - Version 12.1.0.1.0 and later Information in this document applies to any platform.
CA Service Desk Connector (CASD Connector)
HP Operations Manager Connector (HP OMU Connector)
IBM Tivoli Enterprise Console Connector (TEC Connector)
IBM Tivoli Netcool/OMNIbus Connector
Microsoft Systems Center Operations Manager Connector (SCOM 2012 Connector, SCOM preR2 Connector, SCOM R2 Connector)
Purpose
Multiple connectors available in Enterprise Manager (EM) extensibility self-update uses similar architecture that involves:
1. Enterprise Manager 12c 2. Web service adapter 3. External ticketing tool and in some connectors, a connector agent.
The following items can be used for troubleshooting web service and tracing errors related to connector operations in Enterprise Manager.
This note ONLY applies to the following connectors in EM 12c:
CA Service Desk Connector (CASD Connector)
HP Operations Manager Connector (HP OMU Connector)
IBM Tivoli Enterprise Console Connector (TEC Connector)
IBM Tivoli Netcool/OMNIbus Connector
Microsoft Systems Center Operations Manager Connector (SCOM 2012 Connector, SCOM preR2 Connector, SCOM R2 Connector)
Troubleshooting Steps
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