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Troubleshooting Enterprise Manager connectors that uses web service adapters. (Doc ID 1547170.1)

Last updated on NOVEMBER 16, 2022

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version and later
Information in this document applies to any platform.
CA Service Desk Connector (CASD Connector)
HP Operations Manager Connector (HP OMU Connector)
IBM Tivoli Enterprise Console Connector (TEC Connector)
IBM Tivoli Netcool/OMNIbus Connector
Microsoft Systems Center Operations Manager Connector (SCOM 2012 Connector, SCOM preR2 Connector, SCOM R2 Connector)


Multiple connectors available in Enterprise Manager (EM) extensibility self-update uses similar architecture that involves:

1. Enterprise Manager 12c
2. Web service adapter
3. External ticketing tool and in some connectors, a connector agent.

The following items can be used for troubleshooting web service and tracing errors related to connector operations in Enterprise Manager.

This note ONLY applies to the following connectors in EM 12c:



Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Checkpoints for connectivity and configuration between Enterprise Manager and the web service.
 Verifying the correct web service username to use.
 Verifying the correct protocol and port for the web service endpoints
 Verifying the web service endpoint manually
 Checking the network connectivity between the Enterprise Manager server machine and the web service machine.
 Troubleshooting the connector operations in Enterprise Manager.
 Checking the Incident rules
 Tracing a connector operation in Enterprise Manager
 Debugging Options
 Web service debugging options
 HP Operations Manager Connector : AGENT
 Enterprise Manager OMS debugging options
 Connector specific checkpoints and notes.
 Microsoft Systems Center Operations Manager Connector
 Known Issues

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